Draft Service Charter
A draft Ageing, Disability and Home Care (ADHC) Service Charter was open for comment between February and April 2013.
The draft Service Charter outlines the standard of service that people can expect from us, service monitoring and how to provide feedback on those services. Comment was sought from people accessing ADHC supports and services, their families, carers, guardians, advocates, ADHC staff, NGOs and their staff.
The Service Charter is currently being finalised following the consultation process and will be released in the near future.
Download the draft Service Charter
- Draft Service Charter - English (PDF)
- Draft Service Charter - Easy English (PDF)
- Draft Service Charter translations: Arabic (PDF), Bengali (PDF), Simplified Chinese (PDF), Traditional Chinese (PDF), Croatian (PDF), Dari (PDF), Dinka (PDF), Farsi (PDF), Filipino (PDF), German (PDF), Greek (PDF), Hindi (PDF), Indonesian (PDF), Italian (PDF), Japanese (PDF), Korean (PDF), Macedonian (PDF), Maltese (PDF), Nepali (PDF), Polish (PDF), Russian (PDF), Serbian (PDF), Shona (PDF), Spanish (PDF), Tamil (PDF), Turkish (PDF), Vietnamese (PDF)
If you would like to speak to someone to interpret this information, please phone the Translating and Interpreting Service on 131 450.
If you have any questions about the feedback survey on the draft ADHC Service Charter or the draft ADHC Service Charter, please contact ADHC’s Operational Policy Governance Team by email at email@example.com