Ageing, Disability & Home Care

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Service Charter

The Ageing, Disability and Home Care (ADHC) Service Charter outlines the standard of service that people can expect from us.

Information in the Service Charter includes:

  • the role of ADHC in the community and our commitment to people accessing ADHC supports and services
  • the standard of service that people accessing supports and services can expect
  • the rights and responsibilities of people accessing supports and services, their families and carers
  • how people accessing supports and services, their families and carers can help us deliver the best possible service
  • the state and national standards that our supports and services are required to comply with
  • how to provide feedback or make a complaint about a breach of the Charter or any other issue.

Watch the AUSLAN interpretation of the Service Charter

Download the Service Charter

Feedback and review

Between 21 February 2013 and 3 April 2013, the draft ADHC Service Charter was open for feedback from people accessing ADHC supports and services, their families, carers, guardians, advocates, key reference groups, advisory bodies, ADHC staff and NGOs and their staff. A summary of the feedback received is available here:

This feedback was used to inform the final ADHC Service Charter.

We will review the ADHC Service Charter every two years in consultation with people accessing services and supports, their families, carers, staff and other stakeholders.

If you would like to speak to someone to interpret this information, please phone the Translating and Interpreting Service on 131 450.

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