Ageing, Disability & Home Care

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New helpline to tackle abuse of older people

4 September 2012

Minister for Ageing Andrew Constance has today announced the release of an open tender process to establish a new helpline and resource unit to reduce the abuse of older people living in the community.

“Tackling the abuse of older people is one of the key priorities of the recently launched NSW Ageing Strategy,” Mr Constance said.

“The Australian Institute of Criminology estimates that as many as 50,000 people aged 65 and over in NSW have experienced some form of abuse or neglect, whether it be physical, psychological or financial.”

“The new helpline will provide practical assistance to older people, family members and frontline service and support staff and provide them with ways to respond and reduce abuse of this vulnerable group.”

The service will also promote community education and collect data. The helpline will focus on the abuse of older people who are living in the community.

Older people may experience many forms of abuse that are often overlooked. Abuse can include financial and psychological abuse as well as physical and sexual violence. NSW does not currently have a funded service responding to this issue.

The NSW Government is seeking a provider by open tender to manage and operate the Helpline and Resource Unit – Abuse of older people.

The tender is available on the NSW E-tendering website and will close on 12 October 2012 at

The NSW Ageing Strategy is a whole of government and community strategy focusing on prevention, early intervention and support for older people, their families and people who care for them.

To view the NSW Ageing Strategy visit

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