Ageing, Disability & Home Care

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NSW government launches elder abuse helpline

21 March 2013

The NSW Government has delivered on its commitment to tackle the abuse of older people, with the NSW Elder Abuse Helpline now taking calls.

Minister for Ageing Andrew Constance said the Helpline was a key priority identified in the NSW Ageing Strategy, and will provide an outlet for seniors who are suffering in silence.

"According to the Australian Institute of Criminology, as many as 50,000 people aged 65 and over in NSW have experienced some form of abuse or neglect, whether it be physical, psychological or financial,” Mr Constance said.

"The new Helpline will provide practical assistance to older people, family members, frontline service and support staff, and provide them with ways to respond and reduce abuse of this vulnerable group."

The NSW Elder Abuse Helpline is a state-wide service to the community, and is a free call to: 1800 628 221

“The Helpline will provide practical guidance and advice to older people living in the community including information about how to appoint or change a power of attorney, speak to Centrelink or their bank if they are concerned about financial abuse, and in what instances they should contact the police," Mr Constance said.

"I encourage seniors to call the Helpline about any concerns they have for themselves or someone they may know."

Tackling the abuse of older people is a key priority of the NSW Ageing Strategy, which focuses on prevention, early intervention and support for older people, their families and carers.

To view the strategy which was launched last year visit

The NSW Elder Abuse Helpline is operated and managed by Catholic Community Services and is funded to support people within the community.

Complaints about suspected abuse occurring within a residential aged care facility should be directed to The Aged Care Complaints Scheme on 1800 550 552.

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