Ageing, Disability & Home Care

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Information and referral

If you are deaf, or have a hearing impairment or speech impairment

Choose a phone number from the services below (eg. Home Care - Sydney Metropolitan) and contact us through the National Relay Service (opens in new window):

  • TTY users phone 133 677 then ask for the phone number for the service you want.
  • Speak and Listen users phone 1300 555 727 then ask for the phone number for the service you want.
  • Internet relay users connect to the NRS (opens in new window) then input the phone number for the service you want.

Accessing the NDIS in NSW

For information about the rollout of the National Disability Insurance Scheme (NDIS) in NSW, visit the NDIS NSW website. The website contains a range of useful tools, links and information for clients and service providers.

To find out about NDIS eligibility and the participant planning process, visit the national NDIS website.

FACS Information and Pathways

FACS has local Information and Pathways teams in the 15 districts across NSW that provide information and referral services to people with disability and their families. FACS districts are an initial point of contact to help people with disability find supports that suit them and their family’s needs. If you require support with information, referral or access to services, please contact the Information and Pathways officer in your district.

District Local Government Areas Phone Map
Central Coast Gosford, Wyong Toll free: 1300 160 096
CentralCoast IRI
Central Coast map (PDF)
Far West Balranald, Broken Hill, Central Darling, Wentworth, Unicorp, Far West Toll free: 1300 134 450
Western IRI
Far West map (PDF)
Hunter New England Armidale Dumaresq, Cessnock, Dungog, Glen Innes Severn, Gloucester, Greater Taree, Great Lakes, Gunnedah, Guyra, Gwydir, Inverell, Lake Macquarie, Liverpool Plains, Maitland, Moree Plains, Muswellbrook, Narrabri, Newcastle, Port Stephens, Singleton, Tamworth Regional, Tenterfield, Upper Hunter Shire, Uralla, Walcha Toll free: 1300 205 268
Hunter IRI
Hunter New England map (PDF)
Illawarra Shoalhaven Kiama, Shellharbour, Shoalhaven, Wollongong Toll free: 1300 841 566
Southern IRI
Illawarra Shoalhaven map (PDF)
Mid North Coast Bellingen, Coffs Harbour, Kempsey, Nambucca, Port Macquarie-Hastings Toll free: 1300 364 563
Pathways Mid North Coast
Mid North Coast map (PDF)
Murrumbidgee Albury, Berrigan, Bland, Boorowa, Carrathool, Conargo, Coolamon, Cootamundra, Corowa Shire, Deniliquin, Greater Hume Shire, Griffith, Gundagai, Harden, Hay, Jerilderie, Junee, Leeton, Lockhart, Murray, Murrumbidgee, Narrandera, Temora, Tumbarumba, Tumut Shire, Urana, Wagga Wagga, Wakool, Young Toll free: 1300 134 450
Western IRI
Murrumbidgee map (PDF)
Nepean Blue Mountains Blue Mountains, Hawkesbury, Lithgow, Penrith

Phone: (02) 4734 9499
Toll free: 1800 881 901
(Lithgow residents)
Information and Pathways

Nepean Blue Mountains map (PDF)
Northern NSW Ballina, Byron, Clarence Valley, Kyogle, Lismore, Richmond Valley, Tweed Toll free: 1300 364 563
Northern IRI
Northern NSW map (PDF)
Northern Sydney
Information and Pathway (includes intake and referral)
Hornsby, Hunters Hill, Ku-ring-gai, Lane Cove, Manly, Mosman, North Sydney, Pittwater, Ryde, Warringah, Willoughby Toll free: 1800 905 535
Information and Pathway
Northern Sydney map (PDF)
South Eastern Sydney Botany Bay, Hurstville, Kogarah, Randwick, Rockdale, Sutherland Shire, Sydney LGA – Inner and East SLAs, Waverley, Woollahra, Lord Howe Island Toll free: 1800 000 201
Information Referral
South Eastern Sydney map (PDF)
South Western Sydney Bankstown, Camden, Campbelltown, Fairfield, Liverpool, Wingecarribee, Wollondilly Toll free: 1800 000 201
Information Referral
South Western Sydney map (PDF)
Southern NSW Bega Valley, Bombala, Cooma-Monaro, Eurobodalla, Goulburn Mulwaree, Palerang, Queanbeyan, Snowy River, Upper Lachlan Shire, Yass Valley Toll free: 1300 841 566
Southern IRI
Southern NSW map (PDF)
Sydney Ashfield, Burwood, Canada Bay, Canterbury, Leichhardt, Marrickville, Strathfield, Sydney LGA – South and West SLAs Toll free: 1800 000 201
Information Referral
Sydney map (PDF)
Western NSW Bathurst Regional, Blayney, Bogan, Bourke, Brewarrina, Cabonne, Cobar, Coonamble, Cowra, Dubbo, Forbes, Gilgandra, Lachlan, Mid-Western Regional, Narromine, Oberon, Orange, Parkes, Walgett, Warren, Warrumbungle Shire, Weddin, Wellington Toll free: 1300 134 450
Western IRI
Western NSW map (PDF)
Western Sydney Auburn, Baulkham Hills Shire, Blacktown, Holroyd, Parramatta Phone: (02) 9407 1650
WS District - Information and Pathways
Western Sydney map (PDF)

Home Care Service

The Home Care Service of NSW was transferred from ADHC in February 2016. Home Care Services are now provided by Australian Unity Home Care Service Pty Ltd.

You can find out how to access Home Care services on theAustralian Unity website.

Seniors Information Service

Phone: 13 12 44
Visit the Seniors Information Service website

NSW Civil and Administrative Tribunal (NCAT) - Guardianship Division

Visit the NCAT website

Day & Post School Programs

Phone: 1800 761 030
Read about Day Programs and Post School Programs

Disability Council NSW

Phone/TTY: (02) 9377 6400
More contact details and map for the Disability Council NSW
Visit the Disability Council NSW website

Enquiries, feedback and complaints

Email or contact us through this website. We value your feedback and will respond to all enquiries and concerns raised.

ADHC Central Office

FACS, Locked Bag 10, Strawberry Hills, NSW 2012
Phone: (02) 9377 6000
TTY: (02) 9377 6167 (for people who are deaf)

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