What is the Community Care Access Point (CCAP)?

The CCAP is a confidential telephone intake, assessment and referral service. It can help you to find out about community care services in the Hunter and Central Coast areas. If you cannot be assessed over the phone, CCAP will make arrangements with Community Options Services who will visit your home and assess your needs in person.

Who is eligible for help?

All people contacting CCAP are assessed on an individual basis and every effort is made to link services to eligible clients.

You may be eligible if you are:

• a frail aged person
• a person with a moderate, severe or profound disability
• the unpaid carer of an eligible client.

You must live within one of the Hunter region’s nine local government areas.

Eligibility for a service is not automatic but is based on your need.

What areas are covered? 

CCAP provides help for people living in the following local government areas:

• Cessnock
• Dungog
• Gosford
• Lake Macquarie
• Maitland
• Muswellbrook
• Newcastle
• Port Stephens
• Singleton 
• Upper Hunter
• Wyong

What help is available? 

Some of the services available include:

• domestic assistance (household chores)
• personal care
• centre-based day care
• meals and other food services
• respite care (short breaks)
• case management
• home maintenance and modification
• formal linen service
• nursing care (health and personal care)
• transport
• counselling/support, information and
• advocacy (for clients and carers).

Call to find out what other services may be available.

No person is denied help if they cannot afford to pay. You can talk in confidence about your situation with the CCAP operator. 

How can I access these services? 

You can call direct or be referred by a friend, family member or health and welfare professional. 

Please call: 1300 731 556

How does CCAP work? 

1. Call 1300 731 556
2. Speak with the CCAP team to determine your eligibility
3. The CCAP team will put the right service in contact with you.

If you are not fluent in English and need help to communicate, the CCAP team can contact you by using the telephone interpreting service (TIS). You can also contact the telephone interpreting service directly on 13 14 50 and ask to be connected to the CCAP.

If you are of Aboriginal or Torres Strait Islander background you can speak to an Access Point Aboriginal assessor who will discuss your care needs and services that can assist you. You can be referred to an Aboriginal care service in your area or a mainstream service provider that is able to meet your needs.

We value your feedback

We are committed to providing you with a high standard of service. If you have any comments on the service you have received from CCAP, you can provide us with your feedback. There are several ways you can do this:

• Phone us on 1300 731 556
• TTY 1300 550 073 (02 9407 7720)
• Email us: communitycare@facs.nsw.gov.au
• Write:
  The Office Administrator
  Community Care Access Point
  PO Box 819
  Parramatta NSW 2124