Ageing, Disability & Home Care

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Home Care Service

The Home Care Service of NSW is one of a number of Home and Community Care providers subsidised by the Australian and NSW governments to help people with disability, older people and their carers to live independently in their own homes.

We are the largest provider of home based care in NSW and have been providing support for almost 70 years. There are more than 100 service outlets across metropolitan and rural NSW.

There are also Aboriginal Home Care Service branches in NSW that provide a wide variety of services specifically for Aboriginal and Torres Strait Islander clients.

What services does Home Care provide?

We help our clients with tasks they are unable to do on their own. Generally, our services include:

  • domestic assistance
  • personal care
  • respite care.
Depending on your location and individual needs there may be other services available such as meals, transport, shopping and home maintenance.

Assessing your needs

Asking us for help is the first step. Once you have made contact, a Home Care Service representative will contact you to talk about your needs and explore ways we might help. Then, if we are able to help, an agreement outlining your services and fees will be drawn up for your signature. Once your services start, we will regularly review your needs.

Eligibility

Frail older people and younger people with disability in NSW and their carers who are having difficulty managing in their own homes are eligible for help from the Home Care Service.

Being eligible does not mean you will automatically get a service as there is a high level of demand.

If Home Care is unable to help there may be other services in your area that can give you support. To find out about other government and non-government services like Home Care, call Commonwealth Carelink on 1800 052 222.

Requesting services

To make a referral and/or discuss Home Care service eligibility for you or someone you know, please call one of the following numbers.

Sydney Metropolitan Area: 1800 350 792

Hunter: 1300 731 556

Other regions: 1300 881 144

Aboriginal Access and Assessment Team: 1300 797 606

If you are already receiving service from Home Care and would like to contact your Branch office, please find the contact details of the branch which covers your town or suburb.

Who delivers the services?

We employ over 4,500 staff to service 43 branches across 120 locations throughout NSW. Our care team provides around 4 million hours of service to 50 000 clients each year.

What do services cost?

Clients pay a contribution toward the services they receive from the Home Care Service. Read some general information. Your Home Care Service representative will advise you about what you will contribute.

The remaining costs are shared between the NSW and Australian governments' Home and Community Care program.

Client information

Our client information page outlines:

  • your rights and responsibilities when receiving a Home Care service
  • how we protect your privacy
  • our code of conduct.

There is also a Home Care Service client handbook (PDF) that outlines the client's rights and responsibilities, and Home Care's service conditions and responsibilities to the client as their service provider. It reflects Home Care's strategic philosophy, policies and procedures as well as the legislative requirements, standards and guidelines of the organisations that fund Home Care.

Client feedback

We value your feedback about our services. If you have any concerns regarding our service, please call:

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