Ageing, Disability & Home Care

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Home Care Service

Changes to the Home Care Service of NSW

The NSW Government has decided that in the future Home Care will be operated by the non-government sector. There is no immediate change to services or to the Home Care staff that support older people, people with disability, and their families and carers. No changes will take place until 2015. The NSW Government considers this a necessary step to ensure that Home Care can continue to provide quality services to older people and people with disability.

Home Care operating in the non-government sector will help to prepare for the National Disability Insurance Scheme and aged care reforms, and ensure that they are successfully delivered. It will ensure the ongoing availability of the high quality services that Home Care operates. We also believe it will drive improvements and innovation, and allow more choice and control for older people and people with disability who we support.

For more information, you can read the Frequently Asked Questions (PDF) for clients on the changes to Home Care.

If you have further questions, please call us on 1800 003 227 and our staff can discuss the upcoming changes with you in more detail. Alternatively you can contact your service coordinator at your local branch.

Home Care Service 

The Home Care Service of NSW is one of a number of Home and Community Care providers subsidised by the Australian and NSW governments to help people with disability, older people and their carers to live independently at home and be part of the community.

We are the largest provider of home based care in NSW and have been providing support for over 70 years. There are over 100 locations across metropolitan and rural NSW.

There are also Aboriginal Home Care Service branches in NSW that provide a wide variety of services specifically for Aboriginal and Torres Strait Islander clients.

What services does Home Care provide?

We assist our clients with tasks they can so with some support or are unable to do on their own. Generally, our services include:

  • Tasks in the home - domestic assistance
  • personal care
  • Supporting carers to have a planned break - respite care.

Depending on your location and individual needs there may be other services available such as:

  • preparing meals
  • Assistance with travel/transport arrangements
  • shopping and home maintenance
  • Participation in community and social activities

Assessing your needs

Once you have made contact or Home Care receives a referral on your behalf, a Home Care Service representative will contact you to talk about your needs and explore ways to help you achieve what’s important to you. Then, if we are able to assist, we will then work with you on a plan tailored to your individual circumstances. A written agreement outlining your services and fees will be drawn up for your signature. Home Care can refer you to an advocacy organisation if you require support with your application. Once your services start, we will regularly review your needs.


You may be eligible for support from the Home Care Service if you are:

  • An older person aged 65 or over and having difficulties managing in your home ( or over 50 if you are an Aboriginal person)
  • A younger person with a disability needing assistance with daily living tasks
  • A carer providing help to an older person or a young person with a disability

Being eligible does not mean you will automatically get a service as there is a high level of demand.

If Home Care is unable to assist there may be other services in your area that can give you support. To find out about other government and non-government services like Home Care, call My Aged Care on 1800 200 422. If you are a younger person with a disability your local ADHC Information Referral and Intake team is a great source of information.

Requesting services

To make a referral and/or discuss Home Care service eligibility for you or someone you know, please call one of the following numbers.

  • Sydney Metropolitan Area: 1800 350 792
  • Hunter: 1300 731 556
  • Other regions: 1300 881 144
  • Aboriginal Access and Assessment Team: 1300 797 606

If you are already receiving service from Home Care and would like to contact your Branch office, please find the contact details of the branch which covers your town or suburb.

Who delivers the services?

We employ over 4000 staff to service more than 100 locations throughout NSW. Our care team provides over 3.6 million hours of service to over 51,000 clients each year.

What do services cost?

Clients pay a contribution toward the services they receive from the Home Care Service. The amount of money you contribute varies depending on the program that subsidises your service and your individual circumstances. Read some general information. Home Care will advise you what your contribution will be.

The remaining costs are met by the Australian governments' Home and Community Care program.

Client information

Our client information page outlines:

  • your rights and responsibilities when receiving a Home Care service
  • how we protect your privacy
  • our code of conduct.

There is also a Home Care Service client handbook (PDF) that outlines your rights and responsibilities as our client, and Home Care's service conditions and responsibilities. It reflects Home Care's strategic philosophy, policies and procedures as well as the legislative requirements, standards and guidelines of the organisations that fund Home Care.

Client feedback

We value your feedback about our services. Please call:

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