Our care team
Each Home Care branch has a manager, service coordinators, administrative assistants and care workers. We also employ trained assessors and a client relations coordinator at our Referral and Assessment Centre (RAC).
We employ over 4,000 care workers. Every day hundreds of our care workers are out on the road visiting clients in their own homes to provide services. Each care worker has a roster of clients and services they attend.
Our care workers can be recognised by their uniforms with the Home Care logo and their first name badge.
We take great care and pride in selecting care workers who provide the best possible care and understand the needs of our clients. We value the diversity of our care workers who come from as many different cultural backgrounds as do our clients.
Our service coordinators are responsible for ensuring that services are delivered efficiently, safely and to a high standard.
The service coordinator works with clients to makes sure their care plan continues to meet their needs and is followed in a timely and consistent way.
Each client has a service coordinator allocated to them. They are the first point of contact for clients who wish to discuss their service and will seek to resolve any difficulties that arise.
Service coordinators supervise and roster care workers and provide essential professional support and training.
Our administrative assistants provide support to all branch staff by undertaking word processing, reception duties, photocopying, mail collection and distribution, purchasing of equipment and supplies and general clerical tasks.
Branch/service centre managers
Branch managers are responsible for:
- delivery of services
- budget and
- staff management for their local area.
Many of the branch/service centre managers started their Home Care careers as care workers or service coordinators.
Branch managers report to a Regional Manager who is located in our regional office for the area.
Our assessors work at the Referral and Assessment Centre (RAC). Assessors are responsible for receiving referrals and assessing the eligibility and service needs of people referred to them.
Client relations coordinator
A client relations coordinator listens to feedback or concerns about service from our clients.
The coordinator is an independent point of contact for clients who do not wish to take their concerns to the local branch.
The coordinator can answer questions or discuss concerns in a confidential manner, and if necessary, work with the branch manager to resolve any issues that the client has raised.
A career in Home Care
If you are interested in a career with Home Care, see Career in Home Care, or contact your local branch for further information. Search our positions vacant and apply online. Advertised positions also appear in local papers.