Ageing, Disability & Home Care

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Services we provide

The majority of services provided by Home Care fall within three categories.

Domestic assistance

Help with essential light housework tasks to maintain hygiene and safety standards in your home. Includes vacuuming, cleaning, washing and other tasks that you are unable to do yourself.

See the Home Care Domestic Assistance fact sheet (PDF) for more information.

Personal care

Help with daily self care tasks, such as eating, bathing, toileting, dressing, grooming, getting in and out of bed and moving about the house. The level and complexity of care provided may vary, depending on the client’s needs. Personal care is sometimes provided as part of another service, such as respite care.

Respite care

Short-term, time-limited break for families/unpaid carers. Also provides a positive experience for the client. The objective is to help support and maintain the primary care-giving relationship.

Other services

Some of our local branches, particularly in rural areas, also deliver other HACC services such as meals and transport. Services specifically for Aboriginal and Torres Strait Islander clients are provided by Aboriginal Home Care Service.

Extra help for people with high support needs (more than 15 hours per week) is provided on a more limited basis through The Community Support Program.

We are also funded to provide a range of other services including:

  • Veterans’ Home Care (VHC)
  • Home Care Packages (HCP)
  • National Respite for Carers Program (NRCP) 
  • Community Support Program

Veterans’ Home Care

The Veterans’ Home Care (VHC) program is funded by the Department of Veterans’ Affairs to assist those veterans and war widow/widowers who wish to continue living at home, but need a small amount of practical help.

VHC services include:

  • domestic assistance
  • personal care 
  • safety-related home and garden maintenance 
  • respite care. 

Home Care is an approved VHC service provider throughout NSW.

Home Care packages

Home Care packages are individually planned and coordinated packages of care to help older people remain living in their own homes.

These packages are funded by the Australian Government. To receive a Home Care package, you must be assessed by an Aged Care Assessment Team (ACAT).

Home Care is an approved Home Care package service provider in selected NSW locations only.

National Respite for Carers Program (NRCP) including Dementia specific

The NRCP has been established to increase the availability and extend the range of respite care places, in the home and in the community, for carers of people with disability or older people.

Home Care is an approved NRCP service provider in selected NSW locations only. See the Department of Health website for more information.

Community Support Program

The Community Support Program (CSP) is a National Disability Agreement (NDA) funded program. A Community Support Program Package is suitable for people who have a permanent disability and require significant assistance with personal care in their everyday life. The program provides portable, flexible and individualised support.

Read more about Living at home with intensive support.

In limited locations Home Care is also funded to provide:

  • Community options (COPs)
  • Meals on Wheels and other food services 
  • Home modification and maintenance
  • Community transport 

To find out about organisations such as Home Care that provide meals, transport, shopping and home maintenance services, use the My Aged Care find a service function or phone them on 1800 200 422 (freecall). If you are a younger person with a disability your local ADHC Information Referral and Intake team is a great source of information.

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