Ageing, Disability & Home Care

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Your feedback

We are committed to ensuring Home Care clients receive a quality service and that they are happy with the services provided to them. We measure our success in achieving this goal - and identify areas that need improvement - in several ways.

Client feedback and complaints

Regular client feedback helps us to deliver a quality service.

Feedback about Home Care in the form of compliments or complaints from clients or their families should be directed to their Service Coordinator or local branch manager.

If you prefer, you can contact the Client Relations line by telephone: 1800 044 043 (toll free) or email: HomeCareFeedback@facs.nsw.gov.au.

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