ListenFor service providers
The non-government sector is integral to the delivery of services to support older people, younger people with a disability, their families and carers.
ADHC has some 900 community partners who deliver services across NSW. In 2010-11 ADHC will provide these NGOs with around $1.47bn.
Sector partnership
ADHC recognises and respects the unique role that NGOs play in local communities. We work alongside these providers to deliver services to over 250,000 people across NSW each year.
We are committed to a partnership approach with the NGOs that we fund. the sector has told us that there is a need for greater flexibility and collaboration, stronger focus on outcomes rather than inputs and reduced administrative burden on funded services through streamlined monitoring and administrative processes.
The objectives of the partnership approach are that:
- ADHC and its partners support older people, people with disability, their families and carers to live life on their terms.
- ADHC, its partners and the community have strong positive relationships.
- All service providers welcome and respond well to feedback.
- All service providers are outcome and performance oriented.
- All service providers are well governed and supported by efficient government processes.
Our partnership approach is grounded in the Working Together for NSW Agreement.
Connecting with service providers
The Service Provider Portal is a secure web based application which provides access to a range of information for funded NGOs and opens new channels of communication between those providers and ADHC. It also facilitates e-business processes, and streamline reporting and accountability processes.
In the Service Provider Portal NGOs can:
- update contact details
- view contracted service details, a range of reports including MDS and funding reports, and a range of common resource documents
- get contact details for the ADHC contract manager
- receive itemised payment advice and ‘broadcast’ messages
- tailor the portal to meet each organisation’s needs such as access levels to portal users to restrict information and functionality
Start using the Service Provider Portal
If you have not received a username or have difficulty accessing the Portal please contact the Portal Help Desk on 1300 136 067 or email portal@facs.nsw.gov.au
Connecting with service providers – new Service Portal coming soon
The new Service Portal is a web based application which makes it easier for service providers to do business with ADHC by providing:
- funding information which is more detailed and more easily accessible
- improved communication with electronic messages sent directly to email inboxes, meaning that service providers will no longer be required to log in to access the message
- MDS related funding data being pre-populated for service providers reducing data entry requirements
- automated MDS reporting removing the problem of non compliance with MDS reporting
- increased accuracy of client information due to improved data validation at the time of data entry
- improved internal reporting and data management capability
- access to information to benchmark against other services and for local planning
The new Service Portal provides one system to be used by service providers and, in time, people with a disability and their families and carers.
Service providers have access to a centralised sysem for managing their contract and service delivery data and improves the quality of reporting, data management and client information. This supports reforms to create a more person-focused, flexible and varied service system.
The new web interface for the service provider portal is more useable, and easier to navigate. It also provides a reliable and effective communications channel to providers.
The Service Portal will be extended to allow service providers and clients to manage individualised funding packages in a future upgrade.
Networking providers
The NSW Human Services Network (HSNet) website is a free, secure site for government and NGO staff working in the human services sector.
HSNet includes:
- Groups – read and post messages to discussion forums as well as publish files and web links.
- Events – let others in the sector know about open days, training, conferences and other events.
- ServiceLink – locate human services across NSW by area or service type.
- e-Referral – refer a client to another agency and track the progress of that referral using secure technology.
To become a member, visit the HSNet website and register.
Red Tape Reduction
NSW 2021 commits the NSW Government to reducing regulatory costs and cutting red tape for businesses and the community.
In 2009, the Department of Premier and Cabinet (DPC) conducted a review of red tape issues facing the NGO human services sector. The resulting report, Non-Government Organisation Red Tape Reduction (PDF) (Red Tape Review), identified opportunities to reduce red tape and recommended short-term and further actions to achieve these.
The Reducing Red Tape Implementation Review report (PDF) provides an overview of the implementation of the DPC Red Tape Reduction report recommendations. To build on this work and progress further red tape reduction for the NGO sector, ADHC has developed the Red Tape Reduction Plan for NGOs (PDF). It provides an overview of the next round of key ADHC red tape reduction activities on which further strategies can be built. The Plan sets targets for ADHC to continue to assess, reduce and eliminate the red tape burden on NGOs.