For service providers
The non-government sector is integral to the delivery of services to support older people, younger people with a disability, their families and carers.
ADHC has some 900 community partners who deliver services across NSW. In 2010-11 ADHC will provide these NGOs with around $1.47bn.
ADHC recognises and respects the unique role that NGOs play in local communities. We work alongside these providers to deliver services to over 250,000 people across NSW each year.
We are committed to a partnership approach with the NGOs that we fund. the sector has told us that there is a need for greater flexibility and collaboration, stronger focus on outcomes rather than inputs and reduced administrative burden on funded services through streamlined monitoring and administrative processes.
The objectives of the partnership approach are that:
- ADHC and its partners support older people, people with disability, their families and carers to live life on their terms.
- ADHC, its partners and the community have strong positive relationships.
- All service providers welcome and respond well to feedback.
- All service providers are outcome and performance oriented.
- All service providers are well governed and supported by efficient government processes.
Our partnership approach is grounded in the Working Together for NSW Agreement.
Connecting with service providers through the new ADHC Service Portal
The new Service Portal was launched on 12 June 2012. The new Service Portal contains all of the information that the old Service Provider Portal had, and much more. The Service Portal has been designed to improve the way in which information is exchanged between ADHC and funded service providers, allow service providers to update their information online, and generally bring the technology up to date.
The NSW Human Services Network (HSNet) website is a free, secure site for government and NGO staff working in the human services sector.
- Groups – read and post messages to discussion forums as well as publish files and web links.
- Events – let others in the sector know about open days, training, conferences and other events.
- ServiceLink – locate human services across NSW by area or service type.
- e-Referral – refer a client to another agency and track the progress of that referral using secure technology.
To become a member, visit the HSNet website and register.
Red Tape Reduction
NSW 2021 commits the NSW Government to reducing regulatory costs and cutting red tape for businesses and the community.
In 2009, the Department of Premier and Cabinet (DPC) conducted a review of red tape issues facing the NGO human services sector. The resulting report, Non-Government Organisation Red Tape Reduction (PDF) (Red Tape Review), identified opportunities to reduce red tape and recommended short-term and further actions to achieve these.The Reducing Red Tape Implementation Review report (PDF) provides an overview of the implementation of the DPC Red Tape Reduction report recommendations. To build on this work and progress further red tape reduction for the NGO sector, ADHC has developed the Red Tape Reduction Plan for NGOs (PDF). It provides an overview of the next round of key ADHC red tape reduction activities on which further strategies can be built. The Plan sets targets for ADHC to continue to assess, reduce and eliminate the red tape burden on NGOs.