Ageing, Disability & Home Care

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For service providers

The non-government sector is integral to the delivery of services to support older people, younger people with a disability, their families and carers.

ADHC has some 900 community partners who deliver services across NSW. In 2010-11 ADHC will provide these NGOs with around $1.47bn.

Transfer of FACS clinical and allied health services to The Benevolent Society

All FACS clinical and allied health services will be operated by The Benevolent Society from 5pm Friday 28 July 2017.

All existing client appointments and services will continue as usual.

If you would like to speak to a member of the team about your services or enquire about new services - please contact The Benevolent Society on 1800 236 762, 7am – 7pm weekdays, or at

To find out more about The Benevolent Society, visit

NDIS service provider maturity level findings

In early 2017 FACS conducted phase two of the Provider Transition Activity Assessment (PTAA), to further assess the maturity level of provider transition to the NDIS.

The desktop assessment compared results from phase one and considered both quantitative financial measures and qualitative aspects by analysing financial reports and information from provider websites and annual reports.

The PTAA fact sheet shows a snapshot of the overall findings of phase two. The purpose of the assessment is to capture overall trends, and inform strategies to support the sector for the remainder of the transition period.

FACS will continue to monitor, fund transition initiatives and support service provider progress for the remainder of the transition period.

Sector partnership

ADHC recognises and respects the unique role that NGOs play in local communities. We work alongside these providers to deliver services to over 250,000 people across NSW each year.

We are committed to a partnership approach with the NGOs that we fund. the sector has told us that there is a need for greater flexibility and collaboration, stronger focus on outcomes rather than inputs and reduced administrative burden on funded services through streamlined monitoring and administrative processes.

The objectives of the partnership approach are that:

  • ADHC and its partners support older people, people with disability, their families and carers to live life on their terms.
  • ADHC, its partners and the community have strong positive relationships.
  • All service providers welcome and respond well to feedback.
  • All service providers are outcome and performance oriented.
  • All service providers are well governed and supported by efficient government processes.

Our partnership approach is grounded in the Working Together for NSW Agreement.

Connecting with service providers through the new ADHC Service Portal

The new Service Portal was launched on 12 June 2012. The new Service Portal contains all of the information that the old Service Provider Portal had, and much more. The Service Portal has been designed to improve the way in which information is exchanged between ADHC and funded service providers, allow service providers to update their information online, and generally bring the technology up to date.

Networking providers

The HSNet Service Directory can help you find support services across health, welfare, community, education, disability, aged care, legal and housing. Where users previously had to qualify for membership to HSNet in order to search for support services, the public Directory will extend that privilege to include members of the public.

All visitors to the site will now be able to view the Directory immediately from the landing page.  Services listed are all authenticated by professional data administrators and with new features, such as the flagging of NDIS-qualified services.

You can use the HSNet Service Directory to:

  • find and contact a service provider in your local area – the directory lists over 60,000 services across NSW
  • request a service online at any time
  • search for NDIS-registered services
  • find out if a service is taking on new clients.

The site and its tools can be accessed from any internet-enabled device such as tablets and phones.

Visit the HSNet website at to view the service directory and/or become a member.

Red Tape Reduction

NSW 2021 commits the NSW Government to reducing regulatory costs and cutting red tape for businesses and the community.

In 2009, the Department of Premier and Cabinet (DPC) conducted a review of red tape issues facing the NGO human services sector. The resulting report, Non-Government  Organisation Red Tape Reduction (PDF) (Red Tape Review), identified opportunities to reduce red tape and recommended short-term and further actions  to achieve these.TheReducing Red Tape Implementation Review report (PDF)provides an overview of the implementation of the DPC Red Tape Reduction report recommendations. To build on this work and progress further red tape reduction for the NGO sector, ADHC has developed theRed Tape Reduction Plan for NGOs (PDF). It provides an overview of the next round of key ADHC red tape reduction activities on which further strategies can be built. The Plan sets targets for ADHC to continue to assess, reduce and eliminate the red tape burden on NGOs.

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