Ageing, Disability & Home Care

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Delivering NSW Community Care Supports Program Services

What is the NSW Community Care Supports Program?

From 1 July 2012, NSW has sole responsibility for community care supports for younger people. ‘Younger people’ are people under the age of 65, or 50 for Aboriginal or Torres Strait Islander people. Previously these services were provided under the Commonwealth / State Home and Community Care (HACC) program.

The NSW Community Care Supports Program (CCSP) is funded and administered by Ageing, Disability and Home Care (ADHC). The CCSP provides basic community support services to approximately 54,000 people in NSW.

Services for older people (aged over 65/50) are now administered by the Commonwealth Department of Health and Ageing.
To find out what services are available in your area call: 1800 200 422
For service providers, contact the HACC Helpdesk on: 1800 057 616

Guidelines for NSW Community Care Supports Program

The Guidelines for NSW Community Care Supports Program (the guidelines) (PDF) replace the National Program Guidelines for Home and Community Care 2007 and the NSW Guidelines for Home and Community Care funded services.

The new guidelines set out the parameters for the operation of the NSW Community Care Supports Program from 1 July 2012. Sections of the guidelines include:

  • Eligibility and access, updated to reflect the new age cohort. Note that the current Special Needs groups will be reviewed to ensure currency.
  • Service delivery, outlining the services provided under the Program and including an enablement focus.
  • Service provider responsibilities, outlining the requirements for organisations funded under the CCSP through the ADHC Funding Agreement.
  • NSW Government responsibilities, which outlines ADHC’s role in planning and administration of the NSW Community Care Supports Program.

Service types provided under NSW Community Care Supports Program

A variety of service types are available under the NSW Community Care Supports Program. People may be assessed as eligible and prioritised for one or multiple service types, depending on their needs.

A full list of service types and guidelines for these can be accessed through the ADHC Service Portal.

The service type guidelines outline the objectives, eligibility and target group, services and activities, outcomes and measures and outputs and reporting requirements for each service type.

Quality requirements for NSW Community Care Supports Program

Prior to 1 July 2012 ADHC conducted quality reviews for HACC funded organisations under the Community Care Common Standards. As of 1 July 2012, ADHC is no longer conducting on-site reviews against these standards.

Community Care Common Standards and ADHC Quality Requirements Fact Sheet explains quality requirements for organisations, based on which of the following contract arrangements are in place:

  • Funding Agreement with DoHA and ADHC
  • Funding Agreement with ADHC for both disability and community care services
  • Funding Agreement with ADHC for community care services only.

For further information, see ADHC’s Quality Requirements.

For CCSP specific Quality requirements see the Third Party verification page.

Funding recognition

Service providers funded under the NSW Community Care Supports Program are required to show due recognition and formally acknowledge the funding received from the NSW Government.

Where to get further information about the NSW Community Care Supports Program

The guidelines outline the operation of the program however they are not intended to answer in detail all questions. The guidelines should be read in conjunction with the policies and procedures outlined in ADHC’s Funding Agreement.

For more information contact your ADHC regional contract manager whose details can be found on ADHC’s Service Portal.

Service providers can also direct questions about the guidelines and other program arrangements to ADHC’s Community Inclusion Directorate via the following email: communitycareinbox@facs.nsw.gov.au.

Occupational Health and Safety

Information and resources to assist service providers meet legislative requirements and to keep workers safe and healthy when working in client homes.

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