Ageing, Disability & Home Care

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Behaviour support services

Behaviour support services are delivered in response to specific Service Requests within the framework of an Individual Plan. There are three tiers of behaviour support services within Ageing, Disability & Home Care (ADHC) that provide a continuum of behaviour support.

Transfer of FACS clinical and allied health services to The Benevolent Society

All FACS clinical and allied health services will be operated by The Benevolent Society from 5pm Friday 28 July 2017.

All existing client appointments and services will continue as usual.

If you would like to speak to a member of the team about your services or enquire about new services - please contact The Benevolent Society on 1800 236 762, 7am – 7pm weekdays, or at

To find out more about The Benevolent Society, visit

Community Support Teams (CST)

There are a number of CSTs spread geographically within each ADHC Region. CSTs provide behaviour support for people with emerging or established challenging behaviour. CST level support and interventions are typically delivered over a period not exceeding six (6) months.

Eligibility and allocation for behaviour support services from a CST occurs through the Regional Intake process. Some factors that will need to be considered include the complexity of need, risk of placement breakdown, risk of harm, systemic issues and availability of resources.

Regional Behaviour Intervention Teams (RBIT)

There is one RBIT operating in each ADHC Region. RBITs provide services to people with complex challenging behaviours or where time limited interventions have not been sufficient to enable the family/carer to respond effectively to the behaviour. RBITs are able to provide a more intensive service in relation to assessment. They are able also to assist the primary carer to implement behaviour support strategies, to monitor outcomes and to review progress. A Service Request can be made to StatewideBIS where additional expertise is required.

Statewide Behaviour Intervention Service (SBIS)

SBIS is a specialist service within the Clinical Innovation & Governance (CIG) Directorate of NSW Ageing Disability and Home Care (ADHC), Family and Community Services (FACS). SBIS provides person centred behaviour support to enable quality outcomes for people with disability across the state.

Who SBIS Supports: SBIS provides support to people with disability and complex behaviour support needs, their families, those in their support networks, and associated support services (government and non government). Our local partners come from a variety of disciplines and have varying levels of experience.

What SBIS does: SBIS provides support to address behaviours of concern; plan within complex systems; decrease risk of placement breakdown; improve health and well-being and increase capacity within the service system. We do this through four main areas of work:

- Individual behaviour support (primary, secondary, and tertiary support)
- Information and training
- Research and development
- Systems consultation and review

For further information or to make a service request, please 02 94071900

Read more about behaviour support.

Read more about challenging behaviour.

Follow this link to access the Practice Improvement Framework e-learning modules

Fact sheets

Resources (practice manuals, templates etc)

SBIS Publications

View the SBIS Publications list.

For more information

Contact your local ADHC Information, Referral and Intake service for further information about behaviour support services.

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