ADHC is working towards a better balance between quality assurance and compliance with the NSW Disability Services Standards and the common Community Care Standards. 

The development of a Quality Framework is part of the NSW Government’s responsibilities under the National Disability Agreement and the commitment to deliver high quality services and achieve positive outcomes for people with a disability, their families and carers.

The shift to organisational performance and quality is complemented by the move to a risk based approach to monitoring which allows for provider and ADHC resources to focus on addressing identified issues with service delivery that impact most on people and communities. This is a major shift from a one size fits all approach to monitoring with monitoring responses tailored to the assessed risk to service delivery outcomes.