Quality
Quality reform in NSW
Here you will find information your organisation needs to know about implementing the two new quality reform requirements set out in the new Funding Agreement. Within three years (by 30 June 2015), all funded service providers MUST:
- Implement a quality management system (if you do not already have one); and
- Provide evidence to an independent third party to confirm organisational performance against the NSW Disability Service Standards.
Up to $6.7m from the Industry Development Fund has been allocated to help you to meet these quality reform requirements, between 1 July 2012 and 30 June 2015. The subsidy is being administered by National Disability Services (NDS) and the Application Form is available from NDS.
ADHC's quality requirements
Learn about these requirements in the new Funding Agreement and Quality Policy.
NSW and National Disability Standards
The NSW Disability Services Standards (NSW DSS) form the basis of ADHC's quality requirements and have been updated to reflect person centred approaches and streamlined in line with the proposed National Standards. See the Standards
Key Performance Indicators (KPI) Guide
Here you can find out how you can measure your organisation’s performance against the NSW Disability Services Standards. To support the introduction of the KPIs, a simple guide has been developed which explains how to gather information to demonstrate that the KPIs are being met and how to use this information to inform continuous improvement. See the KPI Guide
ADHC Systems Recognition Tool
Here you can find out how your existing accreditations and systems meet the NSW DSS. See the ADHC Systems Recognition Tool
Supports and resources
Find out what is available and how to access these supports.
Independent assessment
Here you can find out more about Third Party Verification.
What's coming?
- Detailed workshops - building on the information sessions held in May 2012, further workshops will be delivered in 2013 to assist service providers in understanding how to implement the updated NSW DSS.