Ageing, Disability & Home Care

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Quality

Quality reform in NSW

Here you will find information your organisation needs to know about implementing the two quality reform requirements set out in the Funding Agreement for Disability Service Providers (Terms and Conditions of Agreement). All funded service providers MUST:

  1. Implement a quality management system (if you do not already have one); and
  2. Provide evidence to an independent third party to confirm organisational performance against the NSW Disability Service Standards (NSW DSS).

All service providers will be required to undertake third party verification once during the term of the Funding Agreement for Disability Service Providers (Terms and Conditions of Agreement). Through third party verification, service providers will be able to demonstrate their compliance with the NSW DSS and provide evidence that the organisation fulfils the quality and reporting requirements in the Funding Agreement.

Quality

For providers receiving only Community Care Support Program (CCSP) funding, the quality requirements outlined in the ADHC Funding Agreement for Disability Service Providers (Terms and Conditions of Agreement) apply from 1 July 2015 and providers will be required to undertake third party verification (TPV) once during the term of the Funding Agreement.

E-learning module – NSW Disability Services Standards

The NSW Quality Framework e-learning module assists ADHC staff and funded service providers in understanding ADHC’s quality requirements including application of the NSW Disability Service Standards (NSW DSS).

The module takes users progressively through the NSW DSS and each of the related training components. They can also navigate freely around the module and access specific topics of interest. The module follows the approach of the ADHC ‘Learning Link’, Information Security eLearning Course and ‘Striving for Excellence’ modules.

The module has been updated and reconstructed as a result of user testing by district staff and funded service providers.

ADHC's quality requirements

NSW and National Disability Standards

Third party verification

Supports and resources

Key Performance Indicators (KPI) Guide

ADHC Systems Recognition Tool

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