Ageing, Disability & Home Care

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Quality

Quality reform in NSW

Here you will find information your organisation needs to know about implementing the two quality reform requirements set out in the Funding Agreement for Disability Service Providers (Terms and Conditions of Agreement). All funded service providers MUST:

  1. Implement a quality management system (if you do not already have one); and
  2. Provide evidence to an independent third party to confirm organisational performance against the NSW Disability Service Standards (NSW DSS).

All service providers will be required to undertake third party verification once during the term of the Funding Agreement for Disability Service Providers (Terms and Conditions of Agreement). Through third party verification, service providers will be able to demonstrate their compliance with the NSW DSS and provide evidence that the organisation fulfills the quality and reporting requirements in the Funding Agreement.

Quality

For providers receiving only Community Care Support Program (CCSP) funding, the quality requirements outlined in the ADHC Funding Agreement for Disability Service Providers (Terms and Conditions of Agreement) apply from 1 July 2015 and providers will be required to undertake third party verification (TPV) once during the term of the Funding Agreement.

Up to $6.7 million from the Industry Development Fund has been allocated to provide one-off financial subsidies to assist service providers to meet these quality reform requirements. The subsidy is being administered by National Disability Services (NDS) and the Application Form is available from NDS. ADHC funded non-government CCSP providers will continue to have access to the quality subsidy from 1 July 2015 to support organisations as the ADHC Quality requirements become applicable.

ADHC's quality requirements

NSW and National Disability Standards

Third party verification

Supports and resources

Key Performance Indicators (KPI) Guide

ADHC Systems Recognition Tool

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