Standards in action
Ageing, Disability and Home Care (ADHC) has worked in partnership with the sector to update the Standards in action manual. The original manual, developed in 1998, was to assist service providers to fulfil their obligations under the Disability Services Act 1993 and implement the NSW Disability Services Standards (NSW DSS).
The standards have now been updated to reflect contemporary practices that place people with disability at the centre of decision making and choice about their supports and services. The Living Life My Way consultations informed the update of the standards and ensured that person-centred approaches are emphasised in the Practice Requirements and elements. They now form the basis of ADHC's quality reform requirements under the new Funding Agreement.
The revised National Standards for Disability Services (National Standards) were endorsed by all State, Territory and Commonwealth Governments on 18 December 2013. The development of nationally consistent quality standards for the disability services sector has been identified as a foundation reform for the National Strategy and ADHC has aligned the updated NSW DSS to the National Standards (PDF) by streamlining the existing standards from ten to six. Service Providers in NSW will meet the National Standards when they apply the NSW DSS and will therefore not need to comply with two separate sets of disability standards.
ADHC has developed a fact sheet on the changes to the NSW DSS. This fact sheet highlights the difference between the old and the new standards.
Each of the new chapters of the Standards in action manual as well as the complete document are available below in PDF format.
- Foreword and introduction (PDF)
- Standard 1: Rights (PDF)
- Standard 2: Participation and inclusion (PDF)
- Standard 3: Individual outcomes (PDF)
- Standard 4: Feedback and complaints (PDF)
- Standard 5: Service access (PDF)
- Standard 6: Service management (PDF)
- Appendices (PDF)
- Download Standards in action [full document] (PDF, large file >3MB)
Guidance for services working with children and young people
ADHC has developed the Addendum to the Standards in Action: Guide for services working with children and young people with disability and their families (PDF) to provide additional guidance to support services working specifically with children and young people with disability and their families to meet the NSW Disability Service Standards. It also aims to ensure that services are provided in accordance with the principles in the Disability Inclusion Act 2014 and references the UN convention on the Rights of the Child.
The Addendum has two parts:
- Part 1 outlines the principles for working effectively with children, young people and their families and provides links to more detailed advice.
- Part 2 mirrors the Standards in action manual (PDF). It has a section for each Standard, which describes practice when applied to children, young people and their families, tips and individual practice examples.
Guidance for services working with women
ADHC has developed an Addendum to the Standards in Action: Women with Disability (the Addendum) (PDF). The Addendum was developed to provide additional guidance to support services working specifically with women with disabilities, their families and carers to meet the NSW Disability Service Standards. It aims to ensure that services are provided in accordance with the principles in the Disability Inclusion Act 2014which aligns with the United Nations Convention on the Rights of Persons with Disabilities (UNCRPD) and acknowledge the human rights of all people with disability.