What is the Service Portal?
The Service Portal is a web based application which makes it easier for service providers to do business with ADHC by providing:
- Improved communication: Electronic messaging that can be sent directly to email inboxes rather than requiring a user to log in.
- Improved contract and funding information: Contract and funding information imported directly from the Funding Management System (FMS) into the Service Portal providing service providers with accurate and up to date information.
- Improved client management processes: Pre-populated MDS related funding data that reduces data entry time. More accurate client information due to improved data validation at time of entry.
- Improved data quality and reporting: Data integration with ADHC systems and better validation in the new system will improve data quality.
- Automated MDS Data Extraction: Data entered during day-to-day business will be provided in the MDS report. No need for service providers to re-enter data for MDS purposes.
- Red tape reduction: Through pre-population of data. Automatic reporting of MDS information.
The new Service Portal provides one system to be used by service providers and, in time, people with a disability and their families and carers.
Service providers now have access to a centralised system for managing their contract and service delivery data which improves the quality of reporting, data management and client information. This supports reforms to create a more person-centred, flexible and varied service system.
The new web interface for the service provider portal is more useable, and easier to navigate. It also provides a reliable and effective communications channel to providers.
In future releases the Service Portal will be extended to allow service providers and clients to manage individualised funding packages.
Information about the Service Portal
The Service Portal was launched in June 2012 and has been designed to improve the way in which information is exchanged between ADHC and funded service providers.
The Service Portal will also provide a web-based client management system and Minimum Data Set (MDS) reporting solution to streamline your MDS data entry and submission process. For service providers using the HADS software to report your MDS data to ADHC, the Service Portal will replace that client management system software.
In time, Service Portal will also interface with other client management system software. This will have a positive impact for service providers using in-house developed or commercially purchased client management software.
Once the interface is operational, you will no longer be required to email MDS submissions to ADHC.
We request that you periodically check this website for the most up to date information regarding Service Portal.
Pre-Migration Information Pack for HADS Users
A Pre-Migration Information Pack for HADS Users (PDF) has been developed to support HADS users prepare to migrate to the Service Portal. The pack contains the following information to assist you:
- HADS to Service Portal Pre-migration Overview fact sheet (PDF)
- Data Validation fact sheet (PDF)
- Migrating Archived Clients in HADS fact sheet (PDF)
- HADS Installations and Databases fact sheet (PDF)
- Service Portal Login fact sheet (PDF)
- Service Provider Readiness Checklist (PDF)
If you are using the HADS software to report your organisation’s MDS data, it is very important that you have successfully transitioned from HADS to the Service Portal as soon as possible.
We are currently in the process of contacting all HADS software users to commence their Service Portal migration activities. However, if your organisation would like to commence migration activities immediately, please contact the ECM2 Change management team at ECM2@facs.nsw.gov.au
The Service Portal provides service providers with the capability to limit the type of access different staff in the organisation have to the system.
There are nine Security Roles which determine the level of access a user has in the Service Portal. More information about the different Roles is available in the Security Matrix.
ADHC is currently developing more information about the different security roles, including the User Administrator role, and a decision tree analysis that will further support service providers to decide what level of access users in their organisation require.
Service Portal training materials now available
To support people to learn how to use and get the most from the new Service Portal, a comprehensive eLearning package has been developed. This package is also available online once logged into the Service Portal.
Frequently Asked Questions & Glossary
You can read a list of frequently asked questions (PDF). These will be added to on a regular basis.