Ageing, Disability & Home Care

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Transfer of the Home Care Service of NSW

The new operator for Home Care is Australian Unity.

Home Care will transfer to Australian Unity by early 2016. Media release from Minister Ajaka about the Home Care announcement.

The Home Care Service will transfer as a whole. This transfer will continue:

  • providing continuity and quality of service for our clients and our staff, transferring Home Care as a whole, including Aboriginal Home Care
  • retaining the skilled workforce
  • supporting the service capacity of the sector as it responds to change and growth

Australian Unity is a 175 year old mutual company, whose members are its customers and staff. The company has no external shareholders and distributes profits back into developing products and services.

Australian Unity is an experienced operator, having provided Home Care services for more than ten years and pioneered a client-directed model of care known as Better Together.

Under the agreement, all staff and clients will transfer to Australian Unity and all services will continue to run as normal now and after the transfer.

The Government’s key objective has been to select a provider who can deliver continuity of service and prepare Home Care for the national aged care reforms and the NDIS.

Aboriginal Home Care will retain its important unique identity, delivering culturally appropriate services across NSW.

Australian Unity wants to build the “best of both” organisations, combining with the strength and experience of Home Care and Aboriginal Home Care and offering a true continuum of client-directed care.

This is the first significant transfer of ADHC services to the non-government sector and both staff and clients are supported throughout the process.

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