Ageing, Disability & Home Care

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Home Care Service

Changes to the Home Care Service of NSW

The NSW Government has decided that in the future the Home Care Service of NSW (Home Care) will be operated by the non-government sector. The NSW Government considers this a necessary step to ensure that Home Care can continue to provide quality services to older people and people with disability.

The new operator for Home Care will be Australian Unity. Home Care will transfer to Australian Unity by early 2016.

Australian Unity is a 175 year old mutual company, whose members are its customers and staff. The company has no external shareholders and distributes profits back into developing products and services.

Australian Unity is an experienced operator, having provided Home Care services for more than ten years and pioneered a client-directed model of care known as Better Together.  Australian Unity wants to build the “best of both” organisations, combining with the strength and experience of Home Care and offering a true continuum of client-directed care

All staff and clients will transfer to Australian Unity and all services will continue to run as normal - now and after the transfer.

Aboriginal Home Care will retain its important unique identity, delivering culturally appropriate services across NSW.

Home Care is open for business throughout the transfer process and our Referral and Assessment Centre is keen to talk to you about how we can assist.  See Requesting Services below for information about how to request services. 

If you have further questions, contact your service coordinator at your local branch.

Home Care Service 

The Home Care Service of NSW is one of a number of Home and Community Care providers subsidised by the Australian and NSW governments to help people with disability, older people and their carers to live independently at home and be part of the community.

We are the largest provider of home based care in NSW and have been providing support for over 70 years. There are over 100 locations across metropolitan and rural NSW.

There are also Aboriginal Home Care Service branches in NSW that provide a wide variety of services specifically for Aboriginal and Torres Strait Islander clients.

What services does Home Care provide?

We assist our clients with tasks they can so with some support or are unable to do on their own. Generally, our services include:

  • Tasks in the home - domestic assistance
  • personal care
  • Supporting carers to have a planned break - respite care.

Depending on your location and individual needs there may be other services available such as:

  • preparing meals
  • Assistance with travel/transport arrangements
  • shopping and home maintenance
  • Participation in community and social activities

Assessing your needs

Once you have made contact or Home Care receives a referral on your behalf, a Home Care Service representative will contact you to talk about your needs and explore ways to help you achieve what’s important to you. Then, if we are able to assist, we will then work with you on a plan tailored to your individual circumstances. A written agreement outlining your services and fees will be drawn up for your signature. Home Care can refer you to an advocacy organisation if you require support with your application. Once your services start, we will regularly review your needs.

Who can get assistance from the Home Care Service of NSW?

The Home Care Service may be able to assist you if you are:

  • An older person aged 65 or over and having difficulties managing in your home (or over 50 if you are an Aboriginal or Torres Straight Islander)
  • A younger person with a disability needing assistance with daily living tasks
  • A carer providing help to an older person or a young person with a disability

Home Care is funded by both the Australian and NSW governments to provide subsidised supports to eligible people.

If Home Care is unable to assist there may be other services in your area that can give you support. To find out about other government and non-government services, call My Aged Care on 1800 200 422. If you are a younger person with a disability your local ADHC Information Referral and Intake team is a great source of information.

Requesting services

If you want to discuss your needs or those of someone you know, and how Home Care can support you, please call one of the following numbers:

  • Sydney Metropolitan Area: 1800 350 792
  • All other areas: 1300 881 144

If you would like to find out about getting services in Aboriginal Home Care and speak to an Aboriginal assessor please call:

  • Aboriginal Access and Assessment Team: 1300 797 606

If you are already receiving service from Home Care and would like to contact your branch office, please find the contact details of the branch which covers your town or suburb.

Who delivers the services?

We employ over 4000 staff to service more than 100 locations throughout NSW. Our care team provides over 3.6 million hours of service to over 51,000 clients each year.

What do services cost?

Clients pay a contribution toward the services they receive from the Home Care Service. The amount of money you contribute varies depending on the program that subsidises your service and your individual circumstances. Read some general information. Home Care will advise you what your contribution will be.

The remaining costs are met by the Australian governments' Home and Community Care program.

Client information

Our client information page outlines:

  • your rights and responsibilities when receiving a Home Care service
  • how we protect your privacy
  • our code of conduct.

There is also a Home Care Service client handbook (PDF) that outlines your rights and responsibilities as our client, and Home Care's service conditions and responsibilities. It reflects Home Care's strategic philosophy, policies and procedures as well as the legislative requirements, standards and guidelines of the organisations that fund Home Care.

Client feedback

We value your feedback about our services. Please call:

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